What 4Life product is covered in the Product Guarantee? Who can take advantage of the Product Guarantee?
All 4Life product is covered in the 100% 30-day money back satisfaction guarantee for Retail Customers, Preferred Customers, and 4Life Affiliates.
Who do I return the product to?
If a Retail Customer purchased a product from an Affiliate, the Retail Customer must return the product to that Affiliate for a refund or replacement. If a Retail Customer or Preferred Customer purchased the product directly from 4Life, the product should be returned directly to 4Life. If an Affiliate is unsatisfied with any 4Life product purchased for personal use, the Affiliate may return the product within 30 days from the date of purchase for a 100% refund or a replacement (less shipping charges).
Is there a limit to the Product Guarantee?
This guarantee is limited to $300 in any 12 month period. If a Affiliate wishes to return merchandise exceeding $300 in any 12 month period, the return will be deemed an inventory repurchase and the Company shall repurchase the inventory pursuant to the terms in the “Return of Inventory and Sales Aids by Affiliate” section of these Policies, and the Affiliate’s Affiliate Agreement shall be cancelled.
Can Affiliates return product that has been returned by their Retail Customers?
If a Retail Customer returns a product to the Affiliate from whom it was purchased, the Affiliate may return it to 4Life for a refund or replacement (the Affiliate returning the product is responsible for all shipping charges).
What is the policy for the return of inventory and sales aids by Affiliates in the event of a cancellation of a Affiliate Agreement?
Upon cancellation of an Affiliate’s Affiliate Agreement, the Affiliate may return inventory and sales aids purchased within one (1) year prior to the date of cancellation for a refund if he or she is unable to sell or use the merchandise. An Affiliate may only return products and sales aids that he or she personally purchased from the Company under his or her 4Life Identification Number, and which are in resalable condition. Upon receipt of the products and sales aids, the Affiliate will be reimbursed 90% of the net cost of the original purchase price(s), less shipping charges. If the purchases were made through a credit card, the refund will be credited back to the same account. 4Life will deduct from the reimbursement paid to the Affiliate any commissions, bonuses, rebates, or other incentives received by the Affiliate which were associated with the merchandise that is returned.
What constitutes as "Resalable"?
Products and sales aids are “Resalable” if each of the following elements are satisfied: (1) they are unopened and unused; (2) the products’ packaging and labeling have not been altered or damaged; (3) the products bear a current label; (4) products have not exceeded their expiration date; (5) products have not been discontinued; and (6) products are returned to 4Life within one (1) year from the date of purchase.
How do I return the product?
All merchandise must be returned by the Affiliate, Retail Customer, or Preferred Customer who purchased it directly from 4Life. All returned products must have a “Return Authorization Number” which will be obtained by calling by calling 4Life's New Zealand Office on +64 9 884 4890
. This Return Authorization Number must be written on each carton returned. The return must be accompanied by: (1) a copy of the original dated retail sales receipt (if product was returned to the Affiliate by a Retail Customer or a Preferred Customer) and (2) the unused portion of the product in its original container.
How do I ship the product I want to return?
Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned. All returns must be shipped to 4Life, shipping pre-paid. 4Life does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Affiliate. It is the sole responsibility of the Affiliate to trace, insure or otherwise confirm that the Company has received the shipment. If a Affiliate is returning merchandise to 4Life that was returned to him or her by a Retail Customer, the product must be shipped to 4Life within ten (10) days from the date on which the customer returned the merchandise to the Affiliate and must be accompanied by the sales receipt that the Affiliate gave to the Retail Customer at the time of the sale.
Have more questions about the policy?
Follow the link below to read the full policy or contact Customer Service with any questions.